Refund policy
WE GOT YOU. 30 DAY RETURNS/EXCHANGES.
Return or exchange your order within 30 days of delivery. There are some rules to returns or exchanges, which are;
- the items must be undamaged & unworn
- original tags are still attached
- items returned with their original packaging
Items marked as "FINAL SALE" are ineligible for returns/exchanges unless damaged or faulty.
Refunds will not be offered for items that have been worn, damaged, or have missing tags.
If you'd like to exchange for a new size or different product, please return the original and place a new order for right size/product. We don't offer a traditional exchange, instead you'll receive a full refund provided it meets our conditions listed above. There are no restocking fees.
Face Masks are non-returnable/exchangeable/refundable unless required by Australian Consumer Law.
Returns & exchange process
1. Send us an email hello@thrivewear.com
2. Meanwhile, order your new size/product at ThriveWear.com
3. Send your original product back
4. Get a refund for the returned product.
5. All done!
RETURNS/EXCHANGES SHIPPING COST
Australian Orders
BACK TO US - FREE (we'll send you a label)
International Orders (outside Australia)
BACK TO US - paid by you (we recommend you choose a carrier with tracking)
FAULTY/DAMAGED ITEMS
Something not quite right? We’ll make it right.
If your order arrives damaged or faulty just email us at hello@thrivewear.com with all the details such as;
- explain what is damaged/faulty
- any pictures of the damaged/faulty item.
- order details
- best contact details for yourself
We’ll then be in touch to see what’s happened and organised for the damaged product to be returned free of charge and a replacement product sent out ASAP.
This policy is in addition to your rights under Australian Consumer Law (for Australian customers).