Privacy policy
Thrive Wear Pty Ltd ABN 15 637 828 712 trading as ThriveWear, Thrive Gym, Thrive Edge and Thrive Train (“We”) Privacy Policy.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://thrivewear.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, We collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers, After Pay account information, bank account details) email address, and phone number. We refer to this information as “Order Information.”
When We talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that We collect generally to fulfil any orders placed through the Site & through in-person transactions (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, We use this Order Information to:
- communicate with you (including marketing via email, phone and SMS);
- screen our orders for potential risk or fraud; and
- when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that We collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We use Shopify to power our online store and also our online payment gateway, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
You can read more on how Shop (payment gateway, shopping & order tracking app) uses your personal information here: https://shop.app/privacy
You can read more on how AfterPay (buy now, pay later payment provider) uses your personal information here: https://www.afterpay.com/en-AU/privacy-policy.
You can read more on how ZipPay (buy now, pay later payment provider) uses your personal information here: https://zip.co/page/privacy
You can read more on how Sezzle (buy now, pay later payment provider) uses your information here: https://legal.sezzle.com/privacy
You can read more on how LayBuy (buy now, pay later payment provider) uses your information here: https://www.laybuy.com/au/privacy
You can read more on how Klarna (buy now, pay later payment provider) uses your information https://www.klarna.com/au/privacy/
You can read more on how PayPal (payment gateway and buy now, pay later provider) uses your personal information here: https://www.paypal.com/au/webapps/mpp/ua/privacy-full
You can read more on how YouPay (shared shopping payments provider) uses your personal information here https://youpay.co/terms/
You can read more on how Australia Post (shipping company) uses your personal information here: https://auspost.com.au/privacy
You can read more on how StarTrack (shipping company) uses your personal information here: https://startrack.com.au/privacy
You can read more on how DHL Express (shipping company) uses your personal information here: https://www.dhl.com/au-en/home/footer/local-privacy-notice.html
You can read more on how FedEx (shipping company) uses your personal information here: https://www.fedex.com/en-au/privacy-policy.html
You can read more on how Sendle (shipping company) uses your personal information here: https://support.sendle.com/hc/en-au/articles/206525557-Privacy-Policy
You can read more on how TNT (shipping company) uses your personal information here: https://www.tnt.com/express/en_au/site/privacy-policy.html
We use Amazon to sell products, and fulfil & deliver customer's orders (made on Amazon). We may use Amazon from time to time to fulfil customer's orders purchased at ThriveWear.com You can read more on how Amazon uses your personal information here: https://www.amazon.com.au/gp/help/customer/display.html?nodeId=468496&ref_=footer_privacy
We use Klaviyo to generate our SMS and emails including marketing campaigns, surveys, order follow-ups and more. You can read how Klaviyo uses your personal information here: https://www.klaviyo.com/privacy/policy
You can read more on how Forseberg+two (our tax invoice + email template generation system) uses your personal information here: https://www.forsbergplustwo.com/pages/privacy-policy
We use apps from Bold Commerce to provide us with tools to sell and insights on sales to provide a more personalised experience to our shoppers. You can read more on how Bold Commerce uses your personal information here: https://boldcommerce.com/privacy
We use Facebook Inc services to interact with our guests through Facebook and Instagram to understand how guests use our site and to provide a more personalised experience to our guests. You can read more on how Facebook Inc uses your personal information here: https://www.facebook.com/privacy/explanation/
We also use Google Analytics to help us understand how our guests use the Site you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
We use SnapChat to deliver advertising and to discover new customers to engage with. You can read more about how Snap Inc uses your personal information here https://snap.com/en-GB/privacy/privacy-policy
We use TikTok to deliver advertising, interact and to discover new customers to engage with. You can read more about how TikTok Inc uses your personal information here https://www.tiktok.com/legal/privacy-policy
We use Back In Stock to collect emails and deliver notifications to customers of when products are back in stock. You can read more about how Back In Stock uses your personal information here: https://backinstock.org/privacy/
We use REVIEWS.io to collect, manage, store, and publish reviews of our products and services. You can read more on how REVIEWS.io uses your personal information here https://www.reviews.io/front/user-privacy-policy
We use Influence.io to collect, manage, store and publish are ThrivePerks rewards loyalty program. You can read more how Influence.IO uses your personal information here https://www.reviews.io/front/user-privacy-policy
Finally, We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information We receive, or to protect our rights otherwise.
We do not sell your data to any third party.
Please note that We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access Personal Information We hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident note that We are processing your information in order to fulfil contracts We might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, We will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, don't hesitate to get in touch with us by e-mail at hello@thrivewear.com or by mail using the details provided below:
Thrive Wear
PO BOX 650
Balgowlah NSW 2093
Australia